A Fort Worth woman reached out for help with fixing an issue with a vehicle payoff payment.
A few days after financing a new 2023 Kia Telluride, Karin Valentine of Fort Worth decided to pay the balance in full. She contacted Kia Finance America, her finance company, for the payoff amount, and sent an electronic payment through her bank.
She called Kia Finance and was told the account number listed on the payment was wrong, leading to what they called a"delayed payment application."
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