Local calls will be answered by the San Diego Access and Crisis Line
Since 2005, people in crisis and feeling suicidal have been able to call 1-800-273-8255, the National Suicide Prevention Lifeline.— and its focus is to become the 911 for psychiatric emergencies, offering people in any kind of mental distress the ability to call or text to connect with trained clinicians who will offer support.
States and their counties are tasked with bringing that vision to fruition. The federal government budgeted $282 million for states to expand the existing infrastructure used by more than 200 call centers of the Lifeline network and to increase staffing, as call volumes are likely to rise.
The Access and Crisis Line, which handles about 7,000 monthly calls, is anticipating a 125 percent increase in calls during the first year of the 988 launch, according to the county.85 percent of calls to Lifeline, of which 58,000 were answered in-state and nearly 250 were redirected to other states. The Access and Crisis Line had a rate of unanswered calls between 0.7 and 1.1 percent from January through May, said Bergmann.
The county’s mobile crisis response teams service providers Telecare Corp. and Exodus Recovery, Inc. are also gearing up for what they expect will be an increase in 988 calls that will require their help.
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