Ever since a fire tore through their home last year, some homeowners in New Jersey say they have been battling with their insurance company to get reimbursed and rebuild.
WEST MILFORD, New Jersey --That was last year and ever since the homeowners say they have been battling with their insurance company to get reimbursed and rebuild.Military mom and dad to two U.S. marines, son Jake and daughter Ashley, the Santangelos were brought to tears.Their home burned down last September in a devastating fire that almost killed their youngest son Tyler, dog Harley, and Smalls the cat.
When 7 On Your Side met John and April before Christmas they were homeless and exhausted by a battle with their insurance.But after the fire deemed the home a total loss, State Farm sent them a settlement offer of $295,000. The distraught couple hired a public adjuster, United Public Adjustors, and made a video appealing for more reimbursement.
"After your tweet went out, State Farm sent higher-up adjustors and the offer went up $89,000," John said.But, State Farm did share that they are "working with their customers to make sure they get all the benefits they're entitled to under their insurance policy."
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