Nobody likes self-checkout. Here's why it's everywhere.
"Please place item in the bag.""Please wait for assistance."If you've encountered these irritating alerts at the self-checkout machine, you're not alone.According to a survey last year of 1,000 shoppers, 67% said they'd experienced a failure at the self-checkout lane. Errors at the kiosks are so common that they have even spawned dozens of memes and TikTok videos.Read More"We're in 2022. One would expect the self-checkout experience to be flawless.
"Self-checkout lines get clogged as the customers needed to wait for store staff to assist with problems with bar codes, coupons, payment problems and other issues that invariably arise with many transactions," grocery chain Big Y said in 2011 when it removed its machines.WalkawaysThe move to self-checkout has created unintended consequences for stores as well.
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