Oakland Mayor Sheng Thao on Monday plans to announce updates to the city’s beleaguered 911 system, which she said will include new funding opportunities, recruitment on new employees and technology upgrades.
"The city risks a catastrophic failure of the system," according to the report. "If that happens, they will be back to paper and pencil, as they were during the recent ransomware attack."is forced to buy replacement parts for the dispatch system on eBay because the parts are no longer supplied by the vendor. Oakland and one other city are the only customers left in the nation, the report states.
Records show despite the city buying new computer aided dispatch equipment and software, it is now five years old and has never been fully installed.Earlier this month, thethat funding for its police dispatchers may be in jeopardy if the department does not improve its 911 response times, state officials recently warned.
The state of California said 95% of 911 calls must be answered within 15 seconds, but Oakland police only does that 46% of the time.
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