A cybercriminal gang known as LAPSUS$ is targeting call centers used by major tech firms and it’s paying off, security experts warn.
A hack of a call center provider led to a breach of data at security company Okta, causing a storm in the cybersecurity world this week. Under Costa Rica’s sunny skies, in a pastel-colored office space northwest of the capital San José, employees are beavering away in their cubicles, answering calls and providing tech support for customers. They work for a little-known outsourcing firm called Sykes.
Asked if any other customers were hit in the January breach at Sykes, a Sitel spokesperson said, “We are unable to comment on our relationship with any specific brands or the nature of the services we provide for our clients.” Cybercriminals have long targeted low-paid tech-support workers who have “access to the keys of the kingdom,” said Allison Nixon, chief research officer at cyber investigations business Unit 221B.
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