Opinion by Megan McArdle: Twitter’s action against journalists exposes its transparency problem
, when Musk’s Twitter saga was in its earliest chapters, Musk suggested that under his ownership, the company would be more cautious about taking down tweets or permanently banning users and give users more insight into how decisions are made about throttling their visibility. And since taking over, he’s given independent journalists unprecedented access to internal debates over content moderation.
Now, he’s also suspended an account that annoyed him, then suspended journalists who reported on that decision.Whether this is better on net will be left as an exercise for the reader. But it certainly demonstrates why Big Tech has been struggling so hard with user demands for fairness and transparency.
This happens, I’m told, because tech platforms are locked in an eternal war with bad actors. No, conservatives, that’s not a euphemism for you — mostly they’re battling the folks we all agree are bad. You know, the ones who would like to flood our social media platforms with spam and pornography, our search results with ad-crusted nonsense and our news feeds with deceptive clickbait.
So modern society handles only the clearest, easiest problems through formal policy or law. We leave the rest to informal social norms that have a bit of play in them.“I don’t care whether you’re touching her, CUT IT OUT!” Unfortunately, abandoning hard-and-fast rules in favor of nuanced judgment leaves a lot of room for abusive exercises of power. This is why decent societies don’t let cops take suspects into the backroom and enforce some unwritten laws with a bit of extrajudicial violence.
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