The passenger has filed a 19-page complaint with American Airlines and rebooked out of a third country, Barbados.
DENVER — Bound for the Caribbean in just a few days, Denver resident Sam Taussig thought he was just being overly cautious.
The nine of them were traveling as a big family and not sitting together, and they weren’t even on the same American Airlines return flight they had booked way back in January. Travel website Scott’s Cheap Flights based in Denver said there are things airline passengers should know. American Airlines responded that it sent Taussig an e-mail back in April. The email notified Taussig of the schedule change resulting in a shift in his itinerary. American Airlines said in those instances, customers do have the option of seeking a full refund, or they can make additional changes to their flights. In this case, the airline said the customer took no action until July.
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