News4JAX sent the public relations agency working with VyStar a list of questions after 10 days of a mobile and online banking outage.
sent us a response to our questions, including the following answers that it said came from a VyStar spokesperson.A: Like in 2016, we remain dedicated to doing everything we can to support our members throughout this conversion. While continuously working to bring Online Banking live, we have also:Deployed back-office employees from across other departments to work in our branches and at our Contact Center.Extended Contact Center hours on Tuesday, May 24 and Wednesday, May 25, from 6 a.m.
Q: VyStar executive Joel Swanson sits on the board of Nymbus. To what extent did his involvement affect the decision to switch systems? Q: Did/does VyStar have a backup plan in place in case the new platform didn’t/doesn’t work as expected?
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VyStar opens some branches on Sunday as online banking issues persistAs online and mobile banking continues to be offline, VyStar Credit Union is opening some of its branches on Sunday to help customers.
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VyStar Credit Union’s online & mobile banking platforms remain offline more than a week after outage beganThis message could be seen on the credit union’s website on Monday: “Online & Mobile Banking is currently unavailable. Our teams are working as quickly as we can to resolve issues.”
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Some VyStar customers can now see their balance online, but issues persistSome VyStar Credit Union customers said Monday night they were finally able to log in to online banking — but there were still issues.
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VyStar opens some branches on Sunday as online banking issues persistAs online and mobile banking continues to be offline, VyStar Credit Union is opening some of its branches on Sunday to help customers.
Les mer »
VyStar Credit Union’s online & mobile banking platforms remain offline more than a week after outage beganThis message could be seen on the credit union’s website on Monday: “Online & Mobile Banking is currently unavailable. Our teams are working as quickly as we can to resolve issues.”
Les mer »
Some VyStar customers can now see their balance online, but issues persistSome VyStar Credit Union customers said Monday night they were finally able to log in to online banking — but there were still issues.
Les mer »