Vehicle owners are waiting longer for their cars and trucks to be repaired and can be expected to pay more for those repairs as the industry is hit with a combination of challenges that include acute labor and parts shortages and rising repair tech wages, according to a new study.
Heather Eidson/Walker Sands Communications
According to the CCC study, from 2019-2021 the time between the start and completion of repair has increased 2.1 days. It's even taking longer to get an appointment to bring a vehicle in for repairs with 96% of the shops in the study as of Q4 2021 said they had backlogs of two weeks. As further illustration of how the shortage of qualified service technicians is affecting speed of repairs, the CCC study cites the metric “labor hours per repair day” as a measure of lower productivity. It found at the end of the fourth quarter of 2021, labor hours per repair day for “driveable” repairs shrunk from just over three hours in the first quarter to slightly under 2.5. That's down from more than 3.5 hours in 2017....
“They're trying to attract people into the industry and make them aware that vehicles we have on the road today are very different than maybe the type of vehicle maybe 15-20 years ago and there's a lot more electronics, a lot more mechanical parts and with EVs there'll be fewer moving parts per se but a lot more electronics,” said Gotsch.
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