A retailer just blocked 42,000 customers from its site for returning too many items. It could trigger a new wave of returns backlash.
, analyst Zak Stambor wrote in an Insider Intelligence report.
He said these customers"repeatedly exploit the high service levels of free shipping and returns at the expense of our business, other customers and the environment." In an email to The Associated Press, he said they represented less than 2% of"the more than 3 million customers on Boozt" but around 25% of the total return volume.
Some retailers are taking a different approach, including offering customers discounts in exchange for those customers holding onto the items they ordered, Insider reported.
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