Facial recognition is helping turn stores' existing security cameras into a more sophisticated surveillance system.
during robberies and other violent retail incidents in the U.S. in 2020, including 256 customers and 139 employees.29 people with stealing $10 million in over-the-counter medicine and other items from Walmart, Costco, CVS, GNC and others, then reselling the products on sites like Amazon and eBay.
“People have been wrongly arrested because of this technology,” said Jay Stanley, a senior policy analyst for the speech, privacy and technology project at the American Civil Liberties Union. “It’s really not ready for prime time.” FaceFirst, which said it works with one-quarter of the largest retailers in North America, compiles time-stamped incidents and a calculation of past losses packaged for law enforcement. “When you send this to police, it’s a really strong storyboard,” FaceFirst president Dara Riordan said at a recent industry conference.
U.K.-based Facewatch said business has doubled during the pandemic, with particularly strong demand from convenience stores. Its biggest deployment is at a retailer with over 100 locations.
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