Increasingly, retailers are locking up more products or increasing the number of security guards at their stores to curtail theft.
NEW YORK — When the pandemic threat eased, Maureen Holohan was eager to scale back her online shopping and return to physical stores so she could more easily compare prices and scour ingredients on beauty and health care products for herself and her three children.
People are also reading… But by trying to solve one problem, these businesses may be creating another: turning off shoppers with overreaching measures.But now,"if you're coming to the store, there's one person at that store, and that person you can tell has been there for 15 hours," said Schlegel, who recalled an incident where she waited for a sales clerk to unlock an item only to be told he didn't have the key.
It's unclear how much money retailers are losing due to organized retail crime -- or if the problem has substantially increased. But the issue has received more notice in the past few years as high-profile smash-and-grab retail thefts and flash mob robberies have garnered national media attention. John Catsimatidis, who owns the New York supermarket chains Gristedes and D'Agostino's, said the chain has locked up more products like aspirin and deodorant in the past year but not as many as his drug store chain rivals. His chains have also doubled the number of security guards at some of its stores
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Retailers try to curb theft while not angering shoppersNEW YORK (AP) — When the pandemic threat eased, Maureen Holohan was eager to scale back her online shopping and return to physical stores so she could more easily compare prices and scour ingredients on beauty and health care products for herself and her three children.
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Retailers try to curb theft, locking away goods and angering customersSome are considering extreme measures, including Rite Aid Corp., whose chief retail officer recently said it’s looking at “literally putting everything behind showcases to ensure the products are there for customers who want to buy it.”
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