Andrew Watterson, Southwest’s chief operating officer, said he won’t gloss over problems that led to a disruption of plans for more than 1 million travelers. “It’s our fault,” he said in an interview with The Post. “We messed up. We own that.”
The two hearings are likely to be the first of several to spotlight struggles in the industry, coming alongside deliberations this year on a funding measure for the FAA. The air safety agency suffered its own problems last month, when it ordered a nearly unprecedented ground stop amid aOn Thursday, Watterson is facing questions about why the carrier didn’t heed warnings from airline unions about outdated software.
Alex Kain, who had Christmas dinner at Arby’s, said he was to fly home from Albany to Seattle on Dec. 23. He was greeted with chaos as he arrived in Denver for a connecting flight.Southwest draws regulatory scrutiny as thousands more flights canceled “We’re pretty tired of three hours of wait times so our instinct is to let some of that go,” Grandon said.
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