Evidence-based information can help physicians protect themselves against online assaults.
Please confirm that you would like to log out of Medscape. If you log out, you will be required to enter your username and password the next time you visit. is just 15 seconds — 15 seconds that went viral and temporarily upended the entire life and disrupted the medical practice of , MD, a pediatrician in Cincinnati, Ohio, in January 2020. At the annual meeting of the American Academy of Pediatrics, Dr.
The pandemic contributed to those changes to the landscape, including an increase in harassment of doctors and researchers. A June 2023 revealed that two-thirds of 359 respondents in an online survey reported harassment on social media, a substantial number even after accounting for selection bias in the individuals who chose to respond to the survey.
Dr. Baldwin then reviewed how to set up different social media profiles to automatically hide certain comments, including comments with words commonly used by online harassers and trolls:In Instagram, go to"Settings and privacy —> Hidden Words" for options on hiding offensive comments and messages and for managing custom words and phrases that should be automatically hidden.
If you do post on one of these and suspect it could result in harassment, Dr. Baldwin recommends turning on your notifications so you know when attacks begin, alerting your office and call center staff if you think they might receive calls, and, when possible, post your content at a time when you’re more likely to be able to monitor the post. She acknowledged that this last tip isn’t always relevant since attacks can take a few days to start or gain steam.
If you do have comments turned on, take screenshots of the most egregious or threatening ones and then report them and ban/block them. The screenshots are evidence since blocking will remove the comment. On Instagram under"Settings and privacy," check out"Limited interactions,""Comments —> Allow comments from," and"Tags and mentions" to see ways you can limit who is able to comment, tag or mention your account. If you need a complete break, you can turn off commenting by clicking the three dots in the upper right corner of the post, or make your account temporarily private under"Settings and privacy —> Account privacy.
If you or your practice receive false reviews on review sites, report the reviews and alert the rating site when you can. In the meantime, lock down your private social media accounts and ensure that no photos of your family are publicly available.Dr. Baldwin acknowledged that experiencing a social media attack can be intense and even frightening, but it’s rare and outweighed by the"hundreds and hundreds and hundreds of positive comments all the time.
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