“When an airline gets behind, it’s hard to catch up,” Southwest CEO Gary Kelly says after the airline cancels thousands of flights.
apologized for canceling more than 2,000 flights since Saturday, saying the airline's operations are starting to stabilize after disrupting travel for tens of thousands of customers.
Kelly said that each of the airports it serves in Florida was affected by air traffic control delays, "including a seven-hour ground stop at Orlando." Other airlines had relatively small numbers of cancellations compared with Southwest. The disruptions peaked at more than 1,100 cancellations on Sunday, about 30% of Southwest's flights that day just as the carrier scheduled the most flights in a day since April 2020, according to aviation consulting firm Cirium."Southwest Airlines extends a tremendous apology to our Customers and Employees for the flight cancellations and delays which occurred over the weekend and on Monday," the airline said in a statement on its website Tuesday.
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