Thousands of Southwest Airlines passengers were stranded across Southern California as the airline’s winter woes worsened, leading to canceled and delayed flights throughout the nation.
“With consecutive days of extreme winter weather across our network behind us, continuing challenges are impacting our customers and employees in a significant way that is unacceptable,” according to a Southwest statement. “We’re working with safety at the forefront to urgently address wide-scale disruption by rebalancing the airline and repositioning crews and our fleet ultimately to best serve all who plan to travel with us.
Jordan again blamed the “bitter cold” for the problems, but also acknowledged that the airline needs to make improvements in its scheduling systems “so that we never again face what’s happening right now.” Foley said she understands how the winter storms can lead to cancellations, but she said the airline should have better contingency plans, especially when it comes to flights here.On Monday, Southwest canceled more than 2,900 flights across the country, or about 70% of its scheduled total, according to FlightAware. By 6 a.m. Tuesday, Southwest canceled more than 2,500 more flights, which accounted for at least 60% of its schedule.
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