Southwest Airlines has been sued by a passenger who said it failed to provide refunds to passengers left stranded when an operational meltdown led the carrier to cancel more than 15,000 flights late last month.
has been sued by a passenger who said it failed to provide refunds to passengers left stranded when an operational meltdown led the carrier to cancel more than 15,000 flights late last month.
Affected passengers "cannot use their airline tickets through no fault of their own and they are not getting the benefit of their bargain with defendant," the complaint said. In a statement on Tuesday, Southwest had no comment on the lawsuit, but said it had "several high priority efforts underway to do right by our customers, including processing refunds from canceled flights, and reimbursing customers for expenses incurred as a result of the irregular operations."The meltdown at Dallas-based Southwest has been blamed on staffing shortages and outdated flight scheduling software.
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