Breaking: Southwest Airlines puts $725 million to $825 million price tag on cancellation meltdown
CEO Bob Jordan released a video message, again apologizing for the debacle.
“I’ve said it before, but I can’t say it enough how sorry I am for the impact these challenges have had on our employees and our customers,” Jordan said in the video. “We have a long and proud record of delivering on expectations, and when we fall short, we aim to do the right thing.
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