A top executive for Southwest Airlines is expected to tell Congress 'we messed up' in a hearing that will explore mass flight cancellations that left thousands of customers stranded over the holidays.
said in January that it opened an investigation into the meltdown to look into"whether Southwest executives engaged in unrealistic scheduling of flights which under federal law is considered an unfair and deceptive practice."
"The American people have a lot of questions about the Southwest debacle in December that left passengers stranded or unable to be with loved ones over the holidays," said Commerce committee chair Sen. Maria Cantwell, D-Wash. in a statement released before the hearing."We’re going to ask for answers to those questions. I’m interested in hearing the pilot's testimony that this debacle could have been avoided if Southwest had made investments sooner.
Captain Casey A. Murray, the president of the Southwest Airlines Pilots Association, is set to testify at Thursday's hearing, along with Watterson; Paul Hudson, the president of the travelers' rights' group Flyers Rights; Sharon Pinkerton, an executive at Airlines for America, the trade group that represents airlines. Dr. Clifford Wilson, a senior fellow at the Brookings Institute, is also expected to testify remotely.
Frank Thorp V is a producer and off-air reporter covering Congress for NBC News, managing coverage of the Senate.Jay Blackman is an NBC News producer covering such areas a transportation, space, medical and consumer issues.
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