Problems at Southwest Airlines appeared to snowball after the worst of the storm passed....
appeared to snowball after the worst of the storm passed. It cancelled more than 70% of its flights Monday, more than 60% on Tuesday, and warned that it would operate just over a third of its usual schedule in the days ahead to allow crews to get back to where they needed to be.The disparity has triggered a closer look at Southwest operations by the U.S.
Southwest spokesman Jay McVay said at a press conference in Houston that cancellations snowballed as storm systems moved across the country, leaving flight crews and planes out of place. Passengers stood in long lines trying to rebook their flights. The Department of Transportation said on Twitter that it was “concerned by Southwest’s unacceptable rate of cancellations and delays & reports of lack of prompt customer service.” The tweet said the department would look into whether Southwest could have done anything about the cancellations and whether the airline was complying with its customer service plan.
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