In a letter to employees Thursday, Laxman Narasimhan, who officially took the helm at the coffee giant this week, said he plans to continue working in the company’s cafes for monthly half-day shifts as he embarks on a mission to “refound” Starbucks.
from professors at Harvard Business School found that CEOs spend, on average, 6 percent of their time with front-line employees, compared with 72 percent in meetings.“CEOs face a real risk of operating in a bubble and never seeing the actual world their workers face,” the authors wrote. “Spending time with the rank and file, and with savvy external front line constituencies, is also an indispensable way to gain reliable information on what is really going on in the company and in the industry.
“Some currently do, many don’t,” Saunders said. “Interacting with customers, talking to team members and seeing how things work aids understanding and improves decision-making. It basically helps ensure that policy is not made from an ivory tower.”Narasimhan will be doing his front-line shifts as Starbucks faces unrest in its workforce, with employees unionizing at 288 of the company’s 9,000 corporate-owned stores.
“The most meaningful gesture incoming CEO Laxman Narasimhan could make to workers is to come to the bargaining table to negotiate with us in good faith,” Michelle Eisen, a barista at a Buffalo Starbucks who was an organizer at the chain’s first unionized store, said in a statement to The Post. “We don’t need executives to make drinks, we need them to respect our legal right to organize a union and have a real voice in this company.
In recent decades, there’s been a shift in what workers want to see from their leaders, according to Anthony Nyberg, professor of management at the University of South Carolina and a scholar with the Academy of Management.
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