Tesla customers in China are complaining the company delivered new Model 3s with a version of Autopilot hardware that was not as advanced as promised.
— along with social media posts on Weibo, WeChat and Twitter — some Chinese customers view Tesla's installation of the old version of their hardware as a stealthily executed downgrade.
When customers signed up to buy the Model 3s, listings reportedly said the cars would feature "HW3" . Upon closer examination, owners said the cars they received actually included version 2.5 of the hardware, the reports say. What makes the newer system desirable is a proprietary chip, developed and manufactured by Tesla, which processes images around 21 times faster than the previous version, which employed an older Nvidia-made chip.
With the newer chip, Tesla Autopilot — the car's advanced driver assistance system — can recognize traffic lights and orange traffic cones, helping it navigate automatically through highway traffic. Drivers are supposed to keep their hands on the wheel, even while using Autopilot, according to the fine print in Tesla's Model 3 owners' manuals. However, Elon Musk has been promising Tesla customers and investors a Full Self-Driving upgrade would be possible with the company's HW3.0 installed.
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