We've got everything you need to know about the best VoIP services for small businesses to set you and your company sailing in the right direction.
Communication is an essential part of doing business online, from the simplest calls and text messages to large-scale video conferences involving dozens or even hundreds of people. Unfortunately, most of the free communication apps most of us use every day aren’t really built for anything other than simple messaging and therefore aren’t up to meeting the demands of modern companies.
RingCentral’s core VoIP product is its MVP plans, of which there are four. The Essentials plan includes calls, SMS messaging, voicemail , team messaging, and document sharing, Upgraded tiers add more features such as audio and video conferencing, integrations with third-party workflow and e-commerce apps, advanced call handling functions, call analytics, and more. Which plan you choose depends entirely on the size and needs of your business.
There are Enterprise plans available as well, which include extras like third-party app integrations. These are generally designed for larger companies and high-volume call environments such as call centers, but one of the great things about Ooma is its flexibility — if there are features you want in the higher tiers, you can get a custom quote from Ooma. There’s no free trial, unfortunately, but you do get a free consultation to help you decide if Ooma is right for your small business.
One great thing about Intermedia Unite is that, while it’s a little more expensive than other VoIP services, you get more for your money — even the Unite Pro plan includes extended third-party software integrations and advanced analytics, which are typically premium upgrades from other companies. Baseline pricing starts at $28 per user per month, but for the best quote, you’ll have to contact Intermedia directly to get the best package tailored to your small business.
This is one of the cheaper VoIP services for small businesses, too, starting at $15 per user per month for the Express tier. The 8×8 X2 plan is arguably the best bet for small businesses, as it unlocks some nice advanced features and third-party app integrations for only $24 per user per month.