If your office breakroom is a hotbed of unresolved conflict, you’ll recognize these characters and their dramas.
If your office’s breakroom is a hotbed of unresolved conflict, you’ll recognize these characters and their dramas.
The engineering firm in Midtown installed two large Keurig coffeemakers so no one had to wrestle coffee grounds in the morning. Unfortunately, “George” mainlines coffee and fails to notice the “add water” light. Or perhaps he does, because he’s known for filling several large cups at a time, leaving both machines with blinking “add water” lights after he returns to his desk.
Then there’s “Rachel.” She prefers talking on speakerphone when in the breakroom. As a result, anyone getting a cup of coffee or microwave learns more than they want to about her pesky medical issues and husband’s annoying habits. When a coworker respectfully suggested Rachel carry on those conversations in the restroom, Rachel responded in horror: “And have him hear the flushing toilet?”
The engineering firm, however, fixed their breakroom problem — by accident. They invited me to provide a communication skills seminar because their client survey revealed clients considered the engineers lacking in conflict skills. Knowing the engineers would consider the training a deadly waste of time, I sent out an advance email. The email, titled “Send me your fridge food thief stories,” asked for breakroom conflicts so everyone could practice their skills on real issues.
Norge Siste Nytt, Norge Overskrifter
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