Deutsche Bank faced many operational hurdles after a period of rapid growth. Mark Mathews accelerated the bank's digital journey with intelligent automation and artificial intelligence. More importantly, the bank reskilled employees and created a digital culture.
Deutsche Bank faced many operational hurdles following a period of rapid growth.
Mathews team created activity maps, costing models and organizational maps across all functions. They looked at how to bridge the mini-ecosystems that existed across the bank. The results were an inventory of projects. Matthews explains that this level of detail was needed to justify the funding for each project.
Matthews says,"The key to our success was our ability to train the system using our own company and industry-specific vocabulary." Deutsche Bank bridges disconnected trading systems with automation.Deutsche Bank selected software companies BluePrism for attended robotic process automation and WorkFusion for unattended intelligent automation. Attended automation refers to a digital helper app on the desktop to automate repetitive tasks.
know-your-customer screening processes. The software scans news sentiment and context for negative news, rather than looking for rudimentary word associations.
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