Nearly everyone agrees that the future of work is hybrid, but everyone is still trying to figure out what that actually looks like.
Twilio CEO Jeff Lawson imagines that rather than have offices in each city where his firm employs a cluster of workers, he could just open a coffee shop where employees could work and gather.Lawson has seen the proportion of remote workers skyrocket during the pandemic, going from 15% of workers to nearly 50%. In many cities, though, Twilio now has enough people for some sort of office — if it's the sort of place workers actually want to go.
Hence the coffee shop idea, where workers could come in and work when they are looking for community, a change of scenery or a double latte. Lawson says he wants to run an experiment to see if it would work. "My CFO tells me not to tell anyone," he said to a room full of reporters.Lawson said Twilio has also turned two floors of its office in San Francisco to more resemble an offsite meeting space, with breakout rooms.
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