Despite promises to tip better during the pandemic and beyond, Americans now say they’re tipping less regularly than in 2019, according to a recent report.
could also play a role — short-staffed businesses often face steep challenges to providing quality service — though Rossman chalks that theory up as"more hypothesis."within the next year could additionally drain Americans' tipping practices, but Rossman notes that there's still plenty of pent-up demand for travel and dining out after years of the pandemic putting people's plans on hold.
Interestingly, according to CreditCard.com's findings, one specific group of service workers is actually getting tipped more now than in 2019: hairstylists and barbers. Rossman suggests it might be due to people's familiarity with their hairstylists and barbers — a rapport that's less often developed with waiters, delivery people and other service workers.the world's most populous generation. On average, only 52% of Gen Z respondents said they always tip at sit-down restaurants.
Rossman says Gen Z respondents are the most likely age group to tip better after receiving a tipping suggestion from an establishment, like a digital prompt to choose a tipping percentage on a checkout screen. That could help explain the generation's boom-or-bust approach to tipping:"There is this sort of implicit societal pressure there," Rossman says.
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