The mental health issues many people started experiencing during the pandemic have given way to the rise in mental health chatbots.
A 2021 survey by Woebot Health, one of the chatbot companies, found 22% of adults have used a chatbot for mental health. Even more, 44%, say they use chatbots exclusively.
They're attractive because people can use them anywhere, and get information quickly, at an affordable rate."The bot might help someone in creating a stronger, deeper relationship, but it's not going to replace that relationship," said Josh Wyner, professor of Marriage & Family Therapy at The Chicago School of Professional Psychology."It's only as good as the information you feed it," he said.
Wyner adds that treating people with cultural awareness and without bias are examples of connections that set real therapists apart from bots.
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