The EBT cards the state uses to deliver financial assistance to low-income residents lack security features common to credit and debit cards.
That was last March. In September it happened again. This time it took a month to get her money back, she said.
I feel that the EBT system was like the last place where things are so unsafe and so poor in terms of consumer protection.California uses EBT cards to deliver financial assistance for several programs, including CalFresh, which gives food aid to 2.8 million families a year and CalWORKs, which gives cash to more than 300,000 families a year. Smaller programs include assistance grants to refugees and immigrant crime victims.
The state social services department in 2013 instructed counties to replenish money to victims within 10 days of a theft report, but exceptions meant to catch fraud can slow that process. The state added those codes, but the three months of data afterward show that benefits theft continued to rise, according to state figures.
“I feel that the EBT system was like the last place where things are so unsafe and so poor in terms of consumer protection,” Silver said.cards were issued by a different department, the Franchise Tax Board. Spokesperson Andrew LePage said the agency chose its debit card vendor, Money Network, partly because it could provide some chipped cards.
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