3 EV Owners Say Vehicles Were Damaged Charging At Electrify America Stations
In his case, Ford took care of the repairs, and he says he didn’t deal with Electrify America at all. However, it’s not uncommon for damaged vehicle claims like this to be handled behind the scenes between the different parties that may be responsible, so Ford could be dealing with Electrify America if they determined the station caused the damage.
Sadly, after getting the truck back, Eric said he had to take it back in again for a failed battery module, possibly caused by the station. It has been sitting at the dealer since January 2nd, and he’s still waiting for Ford to send parts to the dealer for the repair. He says the service department recommends trying to get Ford to buy the vehicle back, but he likes the truck and just wants Ford to send the dealer parts so he can get back on the road.
It’s also way too early to determine cause. Three terrible failures out of thousands and thousands of successful charges doesn’t mean there’s a widespread problem or that it’s particularly likely to happen to an EV driver. Given the rarity, these three stories could have three different causes. It could be the vehicle, or it could be the station. Or, it could be both. Or neither. We need more details before we blame anybody.
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