Carmen Santos thinks she lost her engagement ring in an Enterprise rental. The company looks for the ring and then sends her a $452 bill. Can it do that?
I recently rented a car with Enterprise in Miami. While I was using the vehicle, I lost my engagement ring. I told an employee about it, and he agreed to look for my jewelry. The next day, I called Enterprise to see if they had found the ring. An employee told me that they would charge me for some repairs while looking for the ring and that the ring was “a hazard.”Two days later, I found my engagement ring at home.
Enterprise’s bill is interesting. It charged you almost $100 for “scanning” the vehicle. Then there’s work to the glove box and the instrument panel, with almost eight hours of labor. It looks like the car rental company took your rental apart to find your engagement ring. I’m not saying these charges are bogus. But someone from Enterprise should have apprised you of the extra charges for finding your ring. Unless you told the company, “Do whatever it takes to find the ring; I don’t care about the cost” — which you didn’t — Enterprise should have obtained approval before tearing the car apart.
Your case offers a lesson in the importance of effective communication. If you ask a company for something, make sure you get a price before it starts the work. If the price is right, try to get an estimate in writing. Otherwise, you could get broadsided by the final bill.
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Travel solutions: $452 bill charged after requesting help for lost engagement ringCarmen Santos thinks she lost her engagement ring in an Enterprise rental. The company looks for the ring and then sends her a $452 bill. Can it do that?
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