When United Airlines had to swap planes for an 11-plus-hour flight from Newark to Hawaii, they downgraded nine business class passengers to 'Premium Plus.' As compensation, they gave each passenger $10,000 in travel vouchers.
aren't published, but it's given to some of the airline's most profitable customers.)
"It is probably better to get the pax to their destination at any cost rather than bump them and risk the cost of food, lodging, a rebook and bad PR, given how full flights are this time of year.
Domestic passengers experiencing more than a two-hour delay on flights will receive payments of four times the one-way value of their flight -- up to $1,350.
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