Consumer research company J.D. Power's 2022 North American Airline Satisfaction Study suggests passenger aren't happy thanks to packed planes, canceled flights and soaring airfares.
The airports are crowded, the flights are packed and air travel in the US is back in full swing.
J.D. Power's report suggests that customers are frustrated by ticket cost, flight crew performance and even the aircraft they're traveling on -- and that's true whether they opt to travel economy, premium economy or business. Michael Taylor, travel intelligence lead at J.D. Power, said the overall decline in US passenger satisfaction isn't"bad news," suggesting airlines could learn from the results to improve their offerings.
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