Earlier this month, new cameras captured two men in security outfits that were able to get past the locked gate and start opening up boxes and stealing mail, appearing to have a master key.
It’s just one of the security measures the HOA implemented in January after dealing with multiple break-ins.
Hornung said she has heard of residents in other, nearby complexes experiencing the same problem. She personally has had mail stolen three times in the year that she’s been a resident. "It's absolutely frustrating to continue to see mailboxes get broken into," said Council member Kelly. "While I do understand that this is something that is regulated by the federal government, I still have to understand and acknowledge that people in the community are frustrated and rightfully so."
The U.S. Postal Inspection Service has received reports of mail theft in Austin. Inspectors take every report of mail theft seriously. They use a variety of investigative tools and actively work with our local law enforcement partners and with the community to identify those responsible for mail theft. In order to protect the integrity of the investigations, additional details cannot be released.
While mail theft does occur, there are steps postal customers can take to minimize becoming a victim. Don’t let incoming mail sit in your mailbox. Postal Inspectors recommend checking your mailbox every day and removing your mail as promptly as possible. Customers can deposit their outgoing mail into the mail slot inside the lobby of their local post office.
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