Nearly 400,000 customers will get a refund after the FTC accused Vonage of making it hard to cancel subscriptions and hitting them with junk fees.
The Federal Trade Commission is sending Vonage customers a total of nearly $100 million in refunds after the agency said the internet phone service provider charged consumers junk fees and used 'dark patterns' to make it hard for them to cancel their service.
The company made the cancellation process 'markedly more difficult' signing up for service, the agency alleged. That included forcing customers to cancel their plans by speaking to a live agent on the phone. Vonage also made it hard to find the phone number they needed to call to cancel their service, regulators said.
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