Nearly 2 weeks after an online and mobile banking outage, VyStar members are still dealing with problems
Rockwell said around 5:15 Thursday morning, there was a line of less than a thousand on the website, but then, “it redirected me and then just sat there and that swirling ball of just waiting, waiting, waiting,” Rockwell said. “And I never was able to connect this morning.”News4JAX previously reported VyStar is using-- selecting it as its digital banking partner a few months after investing $20 million in the company.
that they’ve been working to design the new program over the past two years—and despite testing, when the program went live, it quote- “took on a higher load or computer usage than we had planned because more people came in at the same time.” VyStar serves more than 800,000 members, according to its website — so that means as of Tuesday, well below one percent of customers could get on their accounts at any given time.
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