At first Wells Fargo said it was impossible to reverse Zelle payments, even if it's fraud. But now, without any notice, some affected customers are getting a big surprise in their bank accounts.
A young boy's curiosity about the opposite sex coupled with his love for social media and the speed of the Zelle money app turned out to be a costly combination."My money was gone. So when I went to go look, I had $6 left," Marin said.
"So my name isn't really my name somehow? I authorized money to go to my name but it doesn't go to my name? Poof!" Landry said, motioning as if her head were exploding. Each filed a claim with Wells Fargo. Each was denied. The bank said they'd authorized the payments, and Zelle has no fraud protections."They said, 'Well we don't guarantee Zelle.' I was like, 'What do you mean you don't guarantee Zelle?'" Marin said incredulously.Then, weeks later, with no explanation, the bank quietly put the money back in their accounts."I was very surprised. Very surprised, because I never got notification," said Marin.
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