“Humans are underrated.”
And yet, eight months after the release of ChatGPT—and several years since the advent of other A.I. business tools—the fallout’s been muted. A.I. is being widely adopted, but the imagined mass firings haven’t materialized. The United States is still effectively at full employment, with just 3.5 percent of the workforce unemployed.
The usual narrative may say otherwise, but the path toward A.I.–driven mass unemployment isn’t simple. A.I. technology, however impressive, is still not good enough to handle most jobs. Rather than eliminate our positions, companies would like us to simply be better at them. And firms hoping to replace humans with bots are learning that change management is hard.
“The demise of industries due to A.I. is just not going to be a thing,” says Sarah Guo, a venture capitalist who invests in A.I. startups. Legal work, for instance, was supposedly squarely in A.I.’s sights, but law firms enthusiastically incorporating A.I. aren’t using it to replace lawyers. Allen & Overy, a firm that employs more than 3,000 lawyers worldwide, started working with a generative A.I. tool called Harvey last year and hasn’t replaced a single person with it.Harvey scours legal sites, contracts, and other large documents, and then answers queries and writes summaries.
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