Opinion: What really went wrong with the EDD
The ironies of living in the state that has produced most of the world’s high-tech miracles over the last 50 years and yet has a government almost tragi-comically inept at using technology cannot be overstated.
That’s the very question investigative reporter Lauren Hepler looks into in a recent story for CalMatters. Using the various tech failures that bedeviled state government here during the worst months of the COVID-19 shutdowns, she takes our woes national in light of new research: “As Congressional factions volley responsibility for pandemic breakdowns, Silicon Valley’s home state leads off a new book about ‘why government is failing in the digital age.
Surely you, as one of the taxpayers bilked, recall that awful mess: Just as ordinary people crushed economically by the shutdowns faced long delays getting government benefits, Pahlka found when she was hired by Gov. Gavin Newsom to lead a “strike force” to uncover the problem that “payments were delayed to some 5 million workers and may have been improperly denied for another 1 million, all while the state lost as much as $32 billion to fraud.
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