While 11% of Arizona's 988 calls go unanswered, that doesn’t tell the full story

988 is gaining momentum in the public consciousness. But not every caller is actually waiting long enough to talk to an operator.

PHOENIX — 988 is the nationwide mental health crisis line that launched over a year ago and is gaining momentum in the public consciousness. But not every caller is actually waiting long enough to talk to an operator.

But those numbers leave out important context. Most of the state’s 988 calls go through Solari Crisis and Human Services in Phoenix. “That differs from 988 because its live answered 100% of the time,” Chase said. “So as soon as you dial that phone number, in 9 seconds we’re going to have someone on the other end ready to talk to you.”“I used to do that. I used to call and think ‘like no my issues not important enough’ and just hang up and deal with it myself,” Alexander said. “That’s their job. They’re there to help you. Your issue is just as important as anybody else’s.

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