With job on the line, Austin's city manager offers 'heartfelt apologies' for winter storm response

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With job on the line, Austin's city manager offers 'heartfelt apologies' for winter storm response
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A day after members of the Austin City Council said his employment was in question, City Manager Spencer Cronk apologized for the city’s response to an ice storm that left hundreds of thousands of people without power for days.

“Moving forward, we are committed to improving our response and supporting you in the face of these challenges,” he said. “I offer my heartfelt apologies for any shortcomings in our response.”

“The methods of communication were infrequent and inconsistent,” said Council Member Paige Ellis, who represents Southwest Austin. “That lapse in communication has caused a lot of mistrust in how we're handling this response," she said.

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