Swifties who sued Ticketmaster and Live Nation after the much-bemoaned on-sale for Taylor Swift’s Eras tour took to the U.S. District Court in DTLA on Monday for their suit’s first hearing
took to the U.S. District Court in Downtown Los Angeles on Monday for their suit’s first hearing. They simultaneously held a small protest to air out their frustrations over a ticketing system they say is stacked against fans.
The hearing itself was on the court’s 8:30 a.m. docket and was less than 15 minutes long, pertaining mainly to scheduling matters as the court determines whether the case will enter arbitration or go directly to trial. That didn’t stop about a dozen of the over 200 plaintiffs on the case from coming out to court — some flying to L.A. from as far as Houston and Tallahassee — to show support. They called to break up Ticketmaster and Live Nation and chanted about fan unity.
“The system is broken, it’s not working for fans,” says Julie Barfuss, a lead plaintiff on the case who came out to Los Angeles over the weekend from Salt Lake City for the hearing. “And fans are the reason for the live experience, they need to do better.” Barfuss as well as the other plaintiffs are pushing for answers regarding high service fees and where they go, as well as how much money Live Nation has invested toward improving technology to kick out bots and withstand high fan volume without slowing down or crashing Ticketmaster’s system.
Barfuss says she tried 40 times to buy tickets in one day — the day tickets first went on sale — but tech issues prevented her from closing out on the purchase each time. The next day, she claims she tried buying tickets through Capital One’s on-sale, having gotten a Capital One card a week prior for the sale.
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