Newegg was just exposed by YouTube tech outlet Gamer Nexus for attempting to sell a broken product, refusing refunds upon return, and keeping the said product.
The last few days must have been rough for the public relations department at Newegg. The company has found itself under fire due to a number of problems, publicized by YouTube PC tech outlet Gamer Nexus.
Newegg is a massive retailer and a key player in the PC parts market in the U.S. as well as the source of some of the best motherboards, but it seems that even such a large company may have issues that, when exposed, truly put it in a bad light. What started as a fairly innocent attempt at returning a product ended in disaster, eventually leading to Newegg changing its return policies. What exactly happened? It’s a bit of a long story.
Newegg’s customer service then told Burke that the motherboard was damaged and denied refunding Gamer Nexus. The company has also kept the motherboard, leaving Burke with no hardware and no refund. As the tech YouTube team never opened the motherboard, the claims about it being damaged were suspicious and made Gamer Nexus pursue the matter further.
Gamer Nexus inspected the motherboard and detailed the damage in another video. It was, indeed, broken, although the damage is not consistent with something that could have happened during shipping — it came with bent pins. Newegg sold the board as part of its open-box policy, meaning it had already been opened prior to being shipped to Gamer Nexus.
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