Zoom has updated its terms of service to ensure that it will not use people's content without their permission to train its AI tools. The move comes in response to growing concerns about privacy invasion and surveillance. Smita Hashim, Zoom's chief product officer, emphasized that the company will not use people's audio, video, or chat data for AI training without their consent.
The company revised its guidelines Monday amid growing concerns that Zoom may be used as a mechanism to invade people’s privacy and spy on them.
People participating on Zoom will be informed when the company’s generative AI services are in use, Ms. Hashim wrote on the company’s blog, and the company will give customers options for choosing to use its content for training AI. Privacy concerns on Zoom are not limited to AI. The videoconferencing platform also is facing allegations that Zoom enables espionage by the Chinese government and hackers.
She wrote that Zoom’s rapid user growth in the pandemic’s early months coincided with growing demand from China’s security services to impose control over the platform, including blocking anyone it wanted around the world.
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