Forget about perks like miles, meals and movies. At their core, airlines promise a simple service -- timely transportation -- yet they made little progress toward improving that basic offering last year.Airlines in the United States performed worse in 2019 than the year before in getting flights to destinations
Forget about perks like miles, meals and movies. At their core, airlines promise a simple service — timely transportation — yet they made little progress toward improving that basic offering last year.
“It’s a leftover from the 1950s, when we used to have all point-to-point flights,” said Charles Leocha, co-founder of Travelers United, a nonprofit group that promotes travelers’ interests in Washington. Frontier performed worse than any other, with just 73.1% of its flights reaching their destination by the time promised. JetBlue was next, with just 73.5%, followed by United with 75.2%.
According to federal rules, airlines can hold passengers on the tarmac for three hours on domestic flights and four hours on international flights before allowing them to get off. Last year was the worst in United’s history in terms of delays caused by weather or air traffic control, it added. The Transportation Department changed its mishandled baggage data in December 2018 and started counting mishandled wheelchairs and scooters only that month, so the data cannot be compared with previous years.
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