According to GartnerCSS research, investment in generative AI will reduce customerservice roles by 20-30% by 2026. However, increased AI adoption will also create new roles in the customer service function. Learn more in a new article on CMSWire:
What's the fate for customer service and support agents, particularly? One analyst firm says, "Yes, generative AI will replace customer support agents."
So, some customer support agents jobs will be lost. But they won't necessarily lose their jobs entirely. New jobs will emerge in customer service thanks to generative AI.practice, said in a blog post Aug. 3. “Gartner predicts that investment in generative AI will lead to a 20-30% reduction in customer service and support agents by 2026, but not a wholesale shuttering of the live customer service function.”Phew. If I’m in customer service, that’s a welcome thought.
Gartner suggests sharing with customer support agents how the organization plans to integrate generative AI to help reps to be more productive, the impact generative AI adoption will have on certain agent activities, how the role will change as a result and the new opportunities that will be created to enable generative AI.
According to Challa, generative AI can be applied effectively to act as an assistant to service agents in the following ways:Perform specific tasks on which the generative AI model is trained
Norge Siste Nytt, Norge Overskrifter
Similar News:Du kan også lese nyheter som ligner på denne som vi har samlet inn fra andre nyhetskilder.
TikTok Users Will Be Able to Opt Out of the Algorithm in EuropeTikTok users in Europe will soon be able to opt out of its powerful content-selection algorithm as the app prepares to comply with the EU's new Digital Services Act.
Les mer »
Mercedes-AMG V8 Could Return To The C63 And E63 By 2026 | CarscoopsMercedes is reportedly working on bringing back the V8 for the AMG versions of the C- and E-Class models car auto cars
Les mer »
Baby Defender reportedly due around 2026JLR will reportedly launch a compact off-roader as part of an expanded Defender family.
Les mer »
Gamecocks land QB Landon Duckworth to open 2026 Cycle - GamecockScoopYesterday, South Carolina landed 2026 QB Landon Duckworth GamecockyCaleb broke down the commitment and what it means for the Gamecocks:
Les mer »
2026 Abarth 600e: Electric SUV Could Get The Scorpion's Sting | CarscoopsWhile a hotter version of the 600e has yet to be confirmed, the SUV makes a great case for Abarth's second EV offering car auto cars
Les mer »
Bye, Bye Customer Service and Support Agents. Hello, Generative AIAccording to GartnerCSS research, investment in generative AI will reduce customerservice roles by 20-30% by 2026. However, increased AI adoption will also create new roles in the customer service function. Learn more in a new article on CMSWire:
Les mer »