Customer trust is one of the most important areas to focus on when things go wrong.
Our support teams are vital to building and maintaining that trust, and we ask a lot of these teams during incidents. They’re the ones speaking directly with impacted customers who might be frustrated or confused. When an incident is managed poorly, they feel the pain directly. They deserve a seat at the table.
Leveraging customer support leaders during incidents means a better experience for your support staff by ensuring their needs are met and a better experience for customers by having their biggest advocate participate in the response process.
Norge Siste Nytt, Norge Overskrifter
Similar News:Du kan også lese nyheter som ligner på denne som vi har samlet inn fra andre nyhetskilder.
Council Post: From Phones To Websites To AI: A New Era Of Customer EngagementWhile AI stands to reshape market landscapes and consumer expectations, several challenges remain central to its evolution.
Les mer »
Council Post: A Different Approach To Logging Connected Vehicle DataBeing able to customize what data is collected and when it's collected is opening up new realms of possibility for automakers.
Les mer »
Council Post: Navigating The New CCPA Regulations To Keep Adtech Strategies StrongWith the depreciation of third-party cookies and Google's latest changes due to the new CCPA regulations, brands will have to adapt how they collect, sell and use customer data.
Les mer »
Council Post: How SBOMs Help Uncover Vulnerabilities In Enterprise ApplicationsThe software bill of materials (SBOM) has become the go-to solution to identify the threats of software vulnerabilities and software supply chain attacks.
Les mer »
Council Post: Why Uber Travels Like A Local On Its Journey To Global DominationFor other tech companies wishing to become similarly invaluable to consumers, the key is a commitment to carrying out ongoing consumer research.
Les mer »
Council Post: Why Avatars Are A Game-Changing Innovation StrategyAvatars combine the serious intent of professional innovation with the delightful energy of animated personas.
Les mer »