'You don’t know what someone’s story is when they walk in the door,' says restaurateur Pardis Stitt. 'Dig deep and take care of them.' FWPro
that is the beating heart of their small-but-mighty restaurant dynasty. Here, she shares how she creates a team of A-level hosts.isn’t something I spend a lot of time strategizing about; it’s more of a feeling—and empathy and respect are at the heart of it. You don’t know what someone’s story is when they walk in the door. I may be a little extremist, but you don’t know if a person has just been served divorce papers, or their mother just had a heart attack.
Dinner service is similar to putting on a play, where the lights go down and the curtain goes up. The way we walk through our dining rooms contributes to that energy—eyes open, alert, aware of our surroundings, and having a sense of urgency. When I’m training someone, I watch them look around the dining room and ask them what they see. If they flounder a bit, I’ll tell them what I see: I see the person at table 12, who seems unsure about the dish that’s been put in front of them.
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