Three elements that guide managers to overcome their old habits.
In unfamiliar, high-stakes situations, it can be difficult to remain calm and open-minded. Our instinctive reaction is to stick with what has worked for us in the past. That’s normal, and it can work well in familiar situations. But defaulting to old habits in new situations that call for new solutions is usually a recipe for failure. The challenge is that new, high-pressure situations often create a level of anxiety that triggers the very reactions that tend to limit us, stifling innovation.
Navigating periods of turbulence successfully requires leaders to adopt a sophisticated form of self-mastery that we call. “Deliberate” refers to the awareness that you have a choice in how you experience and respond to a situation. “Calm” refers to rationally considering how best to respond, without being governed by old habits.
If Jeff were to practice Deliberate Calm, he would take a deep breath, take stock of his situation, and discuss it candidly with his boss. He would admit that he doesn’t have all the answers, that the traditional approaches aren’t working, and that he sees signs that the competitive landscape will make it harder to maintain sales. He may still feel anxious, but he’d accept that retreating to the false security of old methods is a form of denial that provides only a brief respite.
Does the practice of Deliberate Calm actually work? Yes. We designed a Deliberate Calm leadership program for a global pharmaceutical company that put 1,450 leaders through weekly practice sessions for approximately 30 minutes per week for 12 weeks, and then measured changes in their behavior and their performance . The results were striking.
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